Prague Hotel

Online Payment Policy

Please read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

Continuing to use the site after a change has been made is your acceptance of those changes.
1. Rate:
Rates are subject to 10% Value Added Tax and 5% service charges.

The rates quoted are based on your period of stay. Rates are subject to change as the result of change in your arrival and / or departure date.

The fee for 01 extra bed of adult and children above 12 years old is $15, the fee for 01 extra bed of children from 5 to 12 years old is $7.5. Children who are 5 years old and under can sleep with their parents in existing bed and will be free of charge

2. Deposit and Cancellation

Deposit payment can be settled by credit card. Deposits are 100% total rate or as negotiated specifically with the Hotel’s sales executive and is required after reserving.

Cancellation will be charged as follows:

  • Any cancellation must be in writing and will ONLY be official when you receive a cancellation notification from the Hotel.
  • Any cancellation received more than 72 hours prior to the expected check-in date: no charge incurred.
  • Any cancellation received less than 72 hours prior to the expected check-in date or no show: the cancellation fee will be charged according to the specific cancellation policy clearly stated in the confirmation form sent to your email.

3. Final Payment

Except as otherwise agreed by Merchant, Client’s payment shall be executed by credit card. All credit card transaction is processed without bank charge.
4. Group reservations:

For booking of group of 10 rooms and above, please contact the hotel at stay@praguehotelvn.com or book@praguehotelvn.com.

5. Credit Cards:

A valid credit card is required for all reservations to secure your reservation.

The Hotel accepts Visa, Mastercard, American Express, Diners and JCB credit cards.
6. Confirmation
All confirmations are generally confirmed by return fax or e-mail within 1-2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

7. Check In and Check Out:

Check out time is before 12:00 PM and check in time is from 2:00 PM onward.

Late check-outs are available on request subject to room availability and occupancy level.
Please contact the Hotel at least 24 hours prior to your departure on availability of late check-out. A half-day room charge may be incurred for late check-out between 12:00PM to 6:00PM and a full day room charge may be incurred for late check-out after 6:00 PM.

8. General provisions:

By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the Hotel, your stay subsequently shall be subject to the Hotel’s standard terms and conditions of stay.

The Hotel may, at its absolute discretion, cancel the reservation if the Hotel deems that the reservation information provided is false or incomplete and The Hotel shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the Hotel.

The Hotel shall be entitled to vary, amend and/or otherwise change these terms and conditions at any time without prior notice.

9. Payment Instructions

To secure your booking, please make the payment through the option below:
OnePay: 
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) with international security standard. We will send you the link to fill in the form and you will make the online payment through steps.
Please note that all credit transactions will be processed without bank fees.